Summit Financial Education: On-Line Help

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On-Line Help

FRIDAY AND SATURDAY, July 3rd and 4th: In observance of Independence Day we are closed for the rest of the day Friday starting 4pm PST and all day Saturday. Our counselors will be back to assist you Sunday, July 5th starting at 8am PST. Stay safe and happy holidays!

How Does the Email Counselor Interaction Work?

After you complete the I of the credit counseling course online, you can interact with a counselor over a series of email exchanges.

The counseling is required to be personalized and substantive, focusing on your particular financial situation and options for your debts. For this reason, you can expect to have at least 3-5 email exchanges as you and the counselor discuss your current and future financial situation.

It can take up to 60 minutes for a counselor to respond to each email.

Frequently Asked Questions