On-Line Help

PLAN AHEAD! Happy Thanksgiving! Our credit counseling department and Help Desk will be on break from 8 PM MST (10 PM EST) on Wednesday, 11/23 through Saturday, 11/26. We'll resume regular hours on Sunday, 11/27.

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How Does the Online Chat Counselor Interaction Work?
After you complete Part I of the credit counseling course online, you can interact with a counselor via online chat.

The counseling is required to be personalized and substantive. For this reason, you can expect the online chat to take about 15 minutes.